How a consultant collects the data needed to understand what is occurring is based on whose preferences?

QUESTION 1 Chapter 13 relates to getting a picture of what is happening that is creating problems for the client. How a consultant collects the data needed to understand what is occurring is based on whose preferences?

 

                A.            The consultant and the client.

 

                B.            The consultant alone.

 

                C.            The client alone.

 

                D.            None of the above.

 

QUESTION 2Which of the following is not a layer of analysis related to collecting problem-related information in the client’s organization.

 

                A.What others are doing to create the problem.

 

                B.            What the client is doing to create the problem.

 

                C.            Understanding the presenting problem.

 

                D.            Diagnosing the presenting problem.

 

QUESTION 3Which of the following steps involved in “getting the picture” is so important that Block recommends staying around even if it’s on the consultant’s own time?

 

                A.            Summarize the picture.

 

                B.            Collect data and information.

 

                C.            Manage the feedback meeting.

 

                D.            Implementation.

 

                E.            All of the above.

 

QUESTION 4Regardless of consultant’s assignment or its designated scope, the work almost always impacts the _________ __________ and touches on _____________ ___________ around the management of the organization.

 

                A.overall profitability; leadership effectiveness

 

                B.social system; core issues

 

                C.employees’ motivation; core issues

 

                D.strategic plan; complex problems

 

QUESTION 5If you (as a consultant) want to understand your client’s management style, you simply have to

 

                A.            observe how you are being treated.

 

                B.            observe how others are being treated.

 

                C.            observe how the client manages resources.

 

D.            A and B

 

                E.            All of the above.

 

QUESTION 6Regarding feedback, as a consultant your primary task is to present a picture of what has been discovered. This picture is  ___ percent of the contribution you have to make.

 

                A.            50

 

                B.            70

 

                C.            100

 

                D.            90

 

QUESTION 7When selecting what data to feedback to the client, Block suggests items that

 

                A.the client has control over changing.

 

                B.            are clearly important to the organization.

 

                C.            have some commitment somewhere in the client organization to work on.

 

                D.            are clearly a strength for an expansion of something that is currently working or under discussion.

 

                E.            All of the above.

 

QUESTION 8       To collude with the client is to

 

                A.            address certain sensitive subjects that the client avoids.

 

                B.            develop explanations for problems that leave the solution outside the clients control.

 

                C.            mention relationship problems in your report.

 

                D.            play down the impact that difficult relationships have on the problem.

 

                E.            B and D

 

QUESTION 9       When considering presenting feedback as a courtroom drama, the most appropriate role for the consultant is

 

                A.            consultant as judge.

 

                B.            consultant as witness.

 

                C.            consultant as jury.

 

                D.            consultant as defendant.

 

QUESTION 10 An authoritarian style on the surface may really be an expression of a manager’s

 

                A.            need for control.

 

                B.            Position in the hierarchy.

 

                C.            anxiety.

 

                D.            A and C

 

                E.            None of the above.

 

QUESTION 11 The discovery process itself changes an organization.

 

 True

 

 False

 

QUESTION 12     Step 7 of the the discovery strategy includes a decision whether to look at problems or possibilities.

 

 True

 

 False

 

QUESTION 13     Biased insight based on your own feelings about your client’s organization should not be considered useful information.

 

 True

 

 False

 

QUESTION 14     In order to fully understand what is occurring with a client, it is crucial to ask each of the 16 questions related to assessing how a client’s situation is being managed (as outlined by Block).

 

 True

 

 False

 

QUESTION 15     The objective of the discovery phase is to discover a statement of the problem that is enlightening and actionable.

 

 True

 

 False

 

QUESTION 16     As a consultant, your personal observations and experience about the client are yours alone, and should not be considered valid data.

 

 True

 

 False

 

QUESTION 17     Clients have a right to know what they are doing that is working.

 

 True

 

 False

 

QUESTION 18     Aggressive behavior is when you hold back your feelings and views and don’t state them at all.

 

 True

 

 False

 

QUESTION 19     When providing feedback to a client, it is important to avoid information that creates tension.

 

 True

 

 False

 

QUESTION 20     In a conversation about what is occurring in an organization, you should both give support to the organization and confront it.

 

 True

 

 False